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Privacy Policy
This Privacy Policy explains how JustCasino may collect, use, store and protect information connected with your use of our website, gaming services and related support channels. It also explains the choices available to you regarding your personal information. We aim to handle information responsibly, transparently and only for appropriate business, service, security and legal purposes.
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Information we may collect
When you visit JustCasino, create an account, use our services or contact support, we may receive information that relates to you. The information collected depends on how you interact with the site and the services you use. Some information is provided directly by you, while other information is generated automatically when you use the website.
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Account and contact information
This may include your name, date of birth, residential or contact details, account login information, communication preferences and other details needed to create and manage your player account. We may also keep records of messages, enquiries, complaints and other communications you send to our support team.
Verification information
To help confirm identity, eligibility and account ownership, we may handle information and documents supplied for verification. These may include identity documents, proof of address, information about your source of funds where appropriate, and records of checks carried out to protect the service. We only ask for information that is relevant to the applicable verification or security process.
Payment and transaction records
We may record information about deposits, withdrawals, account balances, wagers, game activity, promotions and other transactions. Payment details may be processed by payment providers or financial service providers. We may receive transaction status and related account information from those providers without necessarily holding complete payment credentials ourselves.
Technical, device and usage information
When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, general location indicators, pages viewed, access times and referral information. We may also collect information about how you interact with site features. This helps us operate, secure and improve the website.
How we use information
JustCasino may use personal information for the purposes described below. The information used will depend on the service involved, your account settings, your communications with us and our obligations in relation to online gambling services.
- To create, administer and maintain your account, including signing you in and helping you use available features.
- To process deposits, withdrawals, wagers, account adjustments and other transactions, and to maintain accurate transaction records.
- To verify identity, age, account ownership and other information needed to protect the integrity of the service.
- To carry out security, anti-fraud, anti-money-laundering and responsible gambling checks where relevant to the service or required by applicable obligations.
- To provide customer support, answer questions, investigate complaints and communicate with you about your account or a service request.
- To send service messages, including information about account activity, security, changes to services and other important operational matters.
- To send marketing communications where permitted and where you have provided the required consent or otherwise have an appropriate choice available.
- To understand how the website is used, identify technical problems, test improvements and develop a safer and more useful service.
- To meet legal, regulatory, tax, accounting, dispute-resolution and other formal obligations that apply to the operation of the service.
- To protect the rights, property, security and safety of JustCasino, our players, service providers and other relevant parties.
We may combine information from account activity, support interactions, verification processes and technical systems when this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis to do so, or without explaining a new use where this is required.
Marketing choices
You can choose whether to receive promotional communications where a choice is offered. You may withdraw marketing consent at any time by contacting support@justcasinocasino.online. You can also use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent will not stop essential service, account, security or legal communications.
Sharing, security and retention
When information may be shared
We may share relevant information with organisations that help operate, secure or support the website and its services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support tools, fraud-prevention services, professional advisers and other suppliers working on our behalf. Providers should receive information that is relevant to the service they provide and should handle it according to appropriate contractual, security and confidentiality requirements.
Information may also be disclosed where necessary to respond to a lawful request, meet a legal or regulatory obligation, investigate suspected fraud or misuse, resolve a dispute, protect a person from harm, or protect the rights and security of the website and its users. If the business or part of its services changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate privacy protections.
Keeping information secure
We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Access to information is limited according to business need, and security controls may include account protections, monitoring, access management and secure transmission methods. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should keep your login details confidential and contact support if you suspect unauthorised account activity.
How long information is kept
We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The applicable retention period can depend on the type of record and the reason it was collected. When information is no longer required, we may securely delete it, anonymise it or otherwise remove it from active use.
Cookies and similar technologies
JustCasino may use cookies, software development tools, pixels, tags and similar technologies to help the website function and remember settings. These technologies may support sign-in and account features, keep sessions secure, remember preferences, measure website performance, understand general usage patterns and help us identify technical or security issues.
Some cookies are necessary for core website functions, while others may support analytics, personalisation or marketing activities. The information collected through these technologies may include device details, browser information, pages visited, interaction times and identifiers associated with the device or browser. Cookie information may be combined with other information where this is appropriate for the purposes explained in this policy.
You can manage cookies in your browser settings, including by blocking, deleting or restricting certain cookies. If you disable cookies, some website features may not work properly or may not be available. Browser controls differ between devices and browsers, so you should review the settings and help information for the browser you use.
Your privacy rights and how to contact us
Depending on your circumstances and the requirements that apply to the information, you may have rights in relation to your personal information. These rights can include asking what information we hold about you, requesting a copy of that information, asking us to correct information that is inaccurate or incomplete, and asking us to delete information that is no longer needed or may lawfully be deleted.
- Access your personal information and receive an explanation of how it is being used.
- Request correction of inaccurate, out-of-date or incomplete account information.
- Request deletion of your personal information where there is no continuing reason or legal requirement to retain it.
- Withdraw consent to marketing communications at any time.
- Ask questions about the collection, use, sharing or security of your information.
- Raise a concern if you believe your information has not been handled appropriately.
To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@justcasinocasino.online. Please describe your request clearly and provide enough information for us to understand which account or records it concerns. We may need to confirm your identity or ask for additional information before completing a request. This helps protect accounts from unauthorised access and prevents information being disclosed to the wrong person.
We will consider and respond to privacy requests within a reasonable period. In some situations, a request may be limited or refused where information must be retained, disclosure would affect another person's privacy, the request could compromise security or fraud controls, or another lawful exception applies. If information cannot be deleted, we will continue to handle it only as needed for the relevant purpose and required record-keeping.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, and the date or other indication of an update may be shown with the policy. You should review this page periodically so you remain informed about how information is handled.
